Frequently Asked Questions

Rates are flat and quoted before booking based on pickup address, destination, vehicle type, time of day, and any wait time or stops. Airport transfers include flight tracking and a grace period. Hourly charter is billed by the hour with a minimum. Tolls, parking, and airport fees are itemized when they apply.

You can cancel most reservations without charge up to 24 hours before the scheduled pickup time. Cancellations inside 24 hours may incur a partial or full charge depending on vehicle allocation and affiliate commitment. Same-day airport cancellations after the chauffeur has departed are typically charged in full.

Yes. We monitor flight status for arrivals at LAX, Hollywood Burbank Airport, and Long Beach Airport. Your chauffeur is dispatched based on actual landing time, not just scheduled arrival. This reduces wait time and avoids charges caused by early or delayed flights.

For LAX, you choose curbside pickup or an inside meet-and-greet at the terminal arrivals level. Burbank and Long Beach offer curbside pickup at the designated ride-share or commercial zones. Your confirmation includes the exact pickup point and chauffeur contact details.

Child safety seats are available by request when you book. Please specify the child age and seat type so the affiliate can install the correct forward-facing or rear-facing seat. We recommend requesting seats at least 24 hours in advance to guarantee availability.

Gratuity is not automatically added to standard quotes. You may tip the chauffeur in cash or add gratuity during booking or after the ride. Corporate accounts can set a fixed gratuity policy for all rides. All charges appear clearly on your receipt.

Yes. Corporate accounts receive flat rate sheets, direct billing, itemized receipts, and a dedicated dispatcher. We serve finance, legal, entertainment, healthcare, and technology clients across Los Angeles. Monthly billing and multiple passenger profiles can be arranged. Account setup requires a brief credit application and a signed service agreement.

We cover all eight listed Los Angeles neighborhoods and provide airport transfers from LAX, Burbank, and Long Beach. We also book regional trips to Santa Barbara, Palm Springs, San Diego, and Orange County. Coverage outside the listed area is confirmed on a per-trip basis.

The fleet includes executive sedans, SUVs, Mercedes-Benz Sprinter vans, and black car options. Sedans suit one to three passengers. SUVs handle four to six passengers with luggage. Sprinters accommodate up to fourteen passengers for crew, group, or event transport. Vehicle selection depends on group size, luggage, and route.

Yes. Every affiliate operator we use in Los Angeles carries commercial insurance and proper licensing for chauffeured transportation. Chauffeurs are background-checked, professionally trained, and familiar with local airports, venues, and business districts. We review insurance and operating authority before adding any affiliate to our network.

Hourly charter is available for business meetings, site visits, shopping, dinners, and multi-stop itineraries. The standard minimum is three consecutive hours. Your chauffeur stays with the vehicle and follows your schedule. Overtime is billed in increments. Advance booking is recommended, especially during award season and major conventions.

Book online through our reservation form or call our New York dispatch team. Provide pickup address, destination, flight details for airport rides, and passenger count. You will receive a confirmation with chauffeur name, vehicle type, and total price before the ride.

Starting hourly rates are $120 for an executive sedan, $150 for an SUV, $230 for the Mercedes S-Class and $240 for the Mercedes Sprinter, each with a three-hour minimum. The reservation form confirms the final price for your date and itinerary.

One-way point-to-point fares start from $130 for a sedan and $160 for an SUV. S-Class and Sprinter trips are quoted per trip.

Domestic arrivals include a 30-minute grace window and international arrivals 60 minutes, timed from the actual landing.

Short-notice requests are accepted when capacity allows. During award season, major conventions and big game or concert weeks, booking ahead is strongly recommended.